Support

Get help with your account, listing, plan, or a report. Pick a topic below, or browse the frequently asked questions. We reply within one business day. For practical advice when contacting a listing, see our Safety tips.

Raise a support ticket via emailAccount & LoginPassword resets, locked accounts, permissions, and editing your public profile or dashboard settings.Raise a support ticket via emailListings & VerificationQuestions about your provider/NGO listing, verification status, featured placements, or why a review was removed.Raise a support ticket via emailPlans, Billing & PaymentsPlan upgrades or downgrades, invoices, failed payments, refunds, and payout questions for referral associates.Raise a support ticket via emailReports & SafetyReport a fake business, abusive review, or suspicious message. Read our Safety tips (/safety) before you engage, then email support if something looks wrong.

Frequently asked questions

Where can I find FixQuest safety tips?

Visit our Safety tips page at /safety for practical advice when hiring a provider or contacting an NGO/CSO. FixQuest is a directory and does not process payments between you and a listing.

How do I reset my password?

Go to our login page and select “Forgot password”. We will send a reset link to your registered email address.

What does “verified” mean on FixQuest?

Verified business owners and service providers have completed identity and business checks. Look for the verification badge on profiles and listing cards.

How do I update my business information?

Log in to your dashboard and update your bio and experience from “Edit basics”, or your services and service areas from “Category & location”. If your listing is already live, these changes go live immediately — we’ll email you a confirmation when your service locations change. New or previously rejected profiles go through a quick admin review before appearing publicly.

Where can I find my invoice or payment history?

We don’t have an invoice history page in your dashboard yet. For a copy of a receipt or your payment history, email billing@fixquest.com.ng and we’ll send it over.

How do I report a suspicious listing or message?

Open the profile or message you want to report,and tap “Report”. You can also email support@fixquest.com.ng with the details and we will investigate.

Still stuck? Email support@fixquest.com.ng and we will get back to you within one business day.